Careers at Seren Steps

Children's Residential Support Worker

Full Time or Part TimeBargoed, Caerphilly (CF81)£13–£15/hr + £60 per sleep-in

About the Role

At Seren Steps, we believe every child deserves a home where they feel safe, valued and genuinely cared about. We are a not-for-profit organisation, which means every penny we earn goes back into the young people we look after and the team who supports them. We provide therapeutic residential care for children and young people aged 10 to 18 with diverse needs, including trauma, autism and other neurodevelopmental differences, creating homes where they can feel settled, understood and hopeful again. We are small on purpose. Two beds means real relationships, real consistency, and a team who actually know the young people they support. As a Residential Support Worker you will be one of the steady, trusted adults in a young person's life. Some days you will be doing the school run and cooking tea. Other days you will be sitting with a young person through a tough moment, or celebrating a small win that feels huge to them. No two days are the same, but every day matters. This is a job where your kindness, patience and sense of humour matter as much as anything you will learn in training. It is challenging, yes, but also one of the most rewarding things you will ever do.

Key Responsibilities

  • Helping with everyday routines, school mornings, meals, bedtimes
  • Listening, talking, and being a calm presence when emotions run high
  • Encouraging hobbies, activities and days out
  • Supporting health appointments and medication
  • Using trauma-informed approaches to help young people feel understood
  • Sleeping in overnight so young people know they are safe
  • Working closely with your colleagues to plan care, reflect together, and create a consistent, nurturing home
  • Keeping clear records of the day

Requirements

  • EssentialAged 22 or over (a regulatory requirement for residential childcare in Wales)
  • EssentialRight to work in the UK
  • EssentialFull UK manual driving licence with access to a vehicle
  • EssentialAble to work sleep-in shifts and a flexible rota including evenings, weekends and bank holidays
  • EssentialWilling to register with Social Care Wales within 6 months of starting
  • DesirableLevel 3 Diploma in Children's Care, Play, Learning and Development (Social Care Pathway) or equivalent, we will fund this for you if you don't yet hold it
  • DesirablePrevious experience in residential childcare, fostering, SEN, youth work or a related setting
  • DesirableAlready registered with Social Care Wales
  • DesirableWelsh language skills

What We Offer

  • £13 to £15 per hour depending on experience and qualifications
  • £60 per sleep-in shift paid on top of your hourly rate
  • Overtime available and paid at your full hourly rate
  • 2 days on, 4 days off rolling rota, published in advance
  • Fully funded Level 3 Diploma
  • Comprehensive training & induction
  • Career development pathways
  • Meals provided on shift
  • Free on-site parking
  • No set uniform, smart casual
  • Fully funded Enhanced DBS with Children's Barred List check
  • Pension scheme
  • Career progression as we grow
  • A small, supportive team where your voice is heard

Seren Steps Care CIC

Providing a safe, nurturing environment for children to heal, grow, and thrive in the heart of the Welsh countryside.

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Statement of Purpose & Children's Guide available on request.

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Registered in Wales · Company No. 16736635

Pending CIW Regulation · 14 Museum Place, Cardiff, CF10 3BH

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