Privacy Policy
Our Privacy Policy Promise
We are committed to maintaining the trust and confidence of visitors to our website. We do not sell, rent, or trade personal information with other companies or businesses for marketing purposes. This Privacy Policy outlines when and why we collect personal information, how we use it, and how we keep it secure, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and store the following types of personal information:
- Information about your computer and visits to this website, such as your IP address, browser type, geographical location, referral source, length of visit, and pages viewed.
- Information provided through the website's contact form, including your name, email address, phone number, and message.
- Any additional information that you choose to share with us.
Before providing personal information about another person, you must obtain their consent to both the disclosure and processing of that information.
How We Use Your Personal Information
We may use your personal information to:
- Respond to inquiries submitted through the contact form.
- Provide access to downloadable resources, such as our procedures manual.
- Maintain the security of our website and prevent fraud.
- Comply with legal obligations, including those required by Ofsted as part of regulatory inspections.
We do not use personal information collected via the website for direct marketing purposes without your explicit consent.
Children's Privacy
As Seren Steps is a children's home, we take children's privacy seriously. Personal data relating to children is only collected and processed when necessary, with appropriate consent from parents or guardians. Such data is stored securely and used solely for legitimate operational purposes.
Disclosure of Personal Information
We may share your personal information with employees, officers, agents, suppliers, or subcontractors as necessary for the purposes outlined in this Privacy Policy. We may also disclose your information:
- If required by law or in connection with legal proceedings.
- To establish, exercise, or defend our legal rights.
- To Ofsted, as required by regulatory compliance.
Security of Your Personal Information
We implement reasonable technical and organisational measures to prevent the loss, misuse, or alteration of personal information. Data is stored on secure servers, protected by passwords and firewalls, and any electronic transactions are encrypted. However, the transmission of data over the internet is inherently insecure, and we cannot guarantee its complete security.
Retention of Personal Information
We retain personal data collected via the website only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Contact form inquiries are retained for up to 12 months unless further retention is required by law.
Your Rights
Under UK GDPR, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, where applicable.
To exercise these rights, please contact us via the website's contact page. You may be required to provide proof of identity, such as a certified copy of your passport and a recent utility bill.
Changes to This Privacy Policy
We review this Privacy Policy regularly to ensure compliance with current regulations. This policy was last updated on 21st February 2025.
If you have any questions about this Privacy Policy, please contact us through the website's contact page or via email.